Frequently Asked Questions

What is WAY gallery Sthlm?

WAY gallery Sthlm is a physical and digital gallery with an online store where you can discover art, creations, exhibitions, and inspiration.


Can I visit the gallery?

Yes, you're very welcome to visit us at Upplandsgatan 57, 113 28 Stockholm.
Private viewings are also available – just email us at info@waygallerysthlm.com.


Gallery Opening Hours

• Monday: Closed

• Tuesday–Friday: 12pm–6pm

• Saturday: 12pm–4pm

• Sunday: Closed

Please note: hours may vary. 


How long does delivery take?

• Within Sweden: 3–10 business days

• Within the EU: 10–20 business days

• Outside the EU: 10–30 business days

How are artworks shipped?

All artworks are securely packaged in cardboard or wooden boxes.


How are sculptures and other items shipped?

They are shipped from the gallery via courier or postal service, depending on the size and destination.


Where can I collect my order?

You can pick up your order at your local delivery point.
Sculptures and larger items may be delivered to your home, collected from a nearby service point, or picked up directly from WAY gallery Sthlm at Upplandsgatan 57 in Stockholm.


How do I know my order has arrived?

You will receive a notification via email once your package is on its way.
You can track your order using PostNord or the courier service provided.


Can I track my package?

Yes, tracking information will be sent to your email. You can use the shipment ID to track it directly on the courier’s website.
 

Need help? Just contact us.


Do you ship outside Sweden?

Absolutely – we offer international shipping.


How do I know my order has been received?

You will receive an order confirmation email as soon as your payment is completed.
If you don’t receive it, please reach out to info@waygallerysthlm.com and we’ll assist you.


What does shipping cost?

Shipping costs vary depending on the weight of the item and the destination.
Feel free to contact us if you’d like an estimate before placing your order.


How can I pay for my order?

We accept payments via Zettle, credit card, Swish, PayPal, Klarna, and Apple Pay.


Do you offer gift cards?

Yes, we do! You can find our gift cards here.


How are gift cards delivered?

Gift cards are sent to the specified email address after payment has been completed.


How long is a gift card valid?

Gift cards are valid for one (1) year from the date of purchase.


Can I cancel my order?

Yes, if your order has not yet been shipped. Please contact us as soon as possible if you wish to cancel.


Can I return an artwork?

Yes, you may return your purchase within 14 days of receiving it, provided the artwork is in its original condition.

For full details, please refer to our here.


Are the artworks signed or certified?

Most artworks are signed, and some include a certificate of authenticity.
Please refer to the specific product description for details regarding each piece.


How do I contact customer support?

You can reach us anytime at info@waygallerysthlm.com.
We aim to respond within 1–2 business days.


Can I become one of your artists?

If you are an artist interested in working with WAY gallery Sthlm, we invite you to reach out with your portfolio and a short introduction of your work.While we carefully curate the artists we represent, we genuinely welcome submissions and are always curious to see emerging perspectives.

Please email us at info@waygallerysthlm.com.